Vodafone, The one of the top telecom player was looking for a firm that could match up to its expectation of maintaining mountains of documents across India. After understanding the requirements, Softage realized the large scale operations for maintaining bulks of documents. Softage laid out a custom automated process that started maintaining the records effectively and quickly cutting the document processing time drastically.
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Maintaining and managing the documents at a massive scale through 600 spokes across India is a daunting task.
Loss/Damage of documents could result in compliance issues and severe penalties.
Record management for a Telecom companies shift focus from their key competencies.
Time consuming back office processes diverted the focus from core business.
SoftAge created a robust process to manager 10,000+ manpower across 600 locations in India.
The process was able to track work productivity of each employee to the second.
The core operations team was nurtured and incentivized to accomplish results.
The project's purpose was a great success as the framework was laid out with a complete understanding of current market scenario and the client's requirements. Some are the key pointers to be highlighted are as follows.
Customer onboarding in real time
(15 mins TAT)
Approx penalty saved for our client
Processing centers created for