With the evolving technology, every business needs to evolve to match the demands of the market. If we track the evolution of logistics vertical, it is also evolving on a good pace like other industries. With the new transformations, this industry is also getting more real time and cost effective for its users. With an increase in digitization process and vigorously impactful changes in technology, the real time tracking, turn around time(TAT) users are getting more comfortable with the delivery process. With the evolution in world related to digital gadgets, we have seen a sudden rise in the demand of last mile delivery in this digital era.
Last mile delivery is considered to be the most prominent and crucial part of the supply chain. The whole supply chain is incomplete and cannot survive without elements of last mile logistics. In layman’s language, we can also say that supply chain cannot work and is incomplete if no delivery of products is there to the final user. Delivering the finished goods to the final customers is the essential part without which there is no meaning to supply chain.
Increase expectations with Digitation
In this digital era, everything is getting real time and digital. With the evolution of technology and we have seen a drastic rise in the demand of the delivery of products from online as well as offline portals. Customers want everything delivered to their door step to save time in this so called busy scheduled life. Consumers’ expectations have increased with different delivery services offered like same-day delivery, fast delivery, scheduled delivery, workplace delivery etc. So, in short, we can say that customers want better and cheaper delivery with more control and transparency over the process.
AI and ML Improving Delivery Operations
Every day, logistics firms produce billions of gigabytes of structured and unstructured data. AI will harness this knowledge to make business and tactical decisions in real life, which traditionally required human intelligence. As a result, AI is getting more sponsorship more frequently with growing investments being made in it each year.
Artificial Intelligence has been helping the logistics vertical to improve the efficiency of delivery and setting up new bench marks. Here, let’s have a look at how AI and ML are helping-
Real time tracking
Real time tracking is not new to the world, but it is constantly evolving. Real time tracking is continuously being updated and improved for even better results with artificial intelligence. AI has enabled a more capable and transparent system for real time of tracking of orders for the final customer. Real time tracking is a great service offered that helps to get more trust of customer and thus getting more customer retention.
Route optimization is a great element attained with help of the internet and maps. You can choose a better route and avoid routes with messy roads, too much traffic, and unavoidable diversions. You can clearly choose a better route for the delivery even before starting the journey, plan the delivery points accordingly and avoid wastage of time and fuel.
Driven by artificial intelligence, a route optimization approach will make logistics operations more efficient, resulting in cost savings, enhanced customer service, and better management of resources. It will minimize the manual efforts needed to adjust the routes and provide the planning managers as well as the clients with better visibility of the shipment.